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I was fifteen. I was alone during my first shift at my first job (small photo studio) a woman came in and asked for passport photos in black and white. I explained to her that we no longer did bw passport photos and only color, which were up to specs with government regulations. After I took them, and she came back, she proceeded to yell at me for them not being in black and white, even though she had agreed to color before I took them.
This is in front of a line of customers behind her who’d witnessed the whole thing. Because it was still a perfectly good product and I had just started the job, I wasn’t allowed to just refund her and be done with it. After fifteen minutes of her refusing to stop yelling at me, I started to cry.
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