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The problems didn’t end with long lines and technical hiccups.
Retail theft skyrocketed. Industry studies revealed that self-checkout stations are far more vulnerable to shoplifting, whether intentional or accidental. An item not scanned properly, a barcode covered by a finger, or even a simple oversight could mean lost revenue. For a retail giant like Walmart, those “small mistakes” added up to billions in losses every year.
The Human Connection Shoppers Missed
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